There is a virtual tour of the historic rooms, please click here to view.

Visitor Services

Our staff are trained in disability awareness.

Mobility

Wheelchair users please note that there are steps at the end of King
Charles Street. Great George Street, therefore, is a more accessible route.    See map >>

Until late September 2008 Horse Guards Road (part of the Royal Parks restricted traffic area) will be undergoing resurfacing works, there will be additional restrictions to drive through traffic and passengers may find that the nearest drop off point to the CMCWR is in Great George Street or Birdcage Walk.

Please note that for reasons of security, we do no operate a cloakroom service.

The Churchill Museum and Cabinet War Rooms (CM&CWR) is fully accessible to mobility impaired users. There is a lift to the basement level (single level display and exhibition area). The CM&CWR are wheelchair accessible throughout - the entire site is without stairs.

The main entrance is on Horseguards Road. There is a set of glass double doors (1240mm in total width), which open inwards. The historic nature of the site means that there are some narrow points within the corridors and doorways. The narrowest width is 763mm which is sufficient for a standard wheelchair to pass through.

Due to the historic nature of the site, there is limited seating available. There are seats in the Churchill Museum which is approximately one third of the way through the tour. There are seats in the cafe, which is approximately half way through the tour. The cafe is fully wheelchair accessible.

Our Corporate Hospitality areas are also wheelchair accessible.

Two wheelchairs are available for use by any visiting members of the public.

The Museum has two accessible toilets.

Hearing impairment

Contact us by textphone on 020 7839 4906

Hearing Dogs for the deaf are welcome.

All visitors are provided with a free personal Acoustiguide sound guide, available in English (adult and family version), French, German, Italian, Spanish, Hebrew, Dutch and Mandarin.

There is an earpiece available for the hand-held audioguide. Visitors unable to use this system will be given a copy of the sound guide transcript.

There is an induction loop in the Learning Centre and in the auditorium (used principally for corporate hospitality events).

Visual impairment

Guide Dogs are welcome.

There are 20 steps down to the basement level of the museum. There is one handrail on these steps which is on the right hand side. A lift is also available to the basement level.

The CWR has sound guides available to all visitors in eight different languages. The learning department offer handling sessions and have a collection of objects reserved for this purpose. The sound guide transcript is also available in large print.

The lighting in many areas at the CWR is set at a low level.

Hands-on educational sessions for visitors with disabilities are available on request. Telephone 020 7766 0130 for further details.